Frequently Asked Questions

Frequently Asked Questions (FAQs)

Welcome to The Glam Style FAQ page! Below, you'll find answers to the most common questions our customers have about our products, services, and policies. If you have any other questions, feel free to contact us at theglamstyle9008@gmail.com or call 9959026542.

1. What types of jewellery does The Glam Style offer?

We offer a wide range of jewellery collections, including both traditional and Western designs. Our pieces are suitable for all occasions, from casual wear to weddings and other special events.

2. Are the products available for international shipping?

Yes, we ship worldwide! International shipping charges depend on the destination and size of the order. Once you share your order details, we will provide you with the exact shipping cost.

3. How long will it take to receive my order?

  • Within India: Standard shipping typically takes 5-7 business days.
  • International orders: Delivery times range from 7-15 business days, depending on your location. Please note, these are estimated shipping times, and there might be slight delays due to customs or local delivery services.

4. What payment methods do you accept?

We accept all major credit/debit cards, net banking, and UPI payments. For international orders, payments can be made via secure international payment gateways.

5. Can I track my order?

Yes, once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order’s status until it reaches you.

6. How do I care for my jewellery?

To ensure the longevity of your jewellery:

  • Store your pieces in a cool, dry place.
  • Keep them away from water, perfumes, and harsh chemicals.
  • Clean with a soft cloth after use to remove oils and dirt.

7. What is your return/exchange policy?

  • Domestic Orders: We accept returns or exchanges within 7 days of delivery for unworn and undamaged items.
  • International Orders: Unfortunately, due to customs regulations, we do not accept returns for international orders. However, we are happy to assist with any product issues you may face. Please refer to our full Return Policy for more details.

8. Are there any additional charges for international orders?

While the product prices remain the same for international customers, you may be responsible for any customs duties, taxes, or import fees imposed by your country. These are not included in the product price or shipping fee.

9. How can I contact customer support?

You can reach our customer support team via:

10. Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders. You can select the gift wrap option during checkout, and we will beautifully package your order for gifting.

11. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the order. We will assist in resolving the issue as quickly as possible.

12. How do I place an order?

  • Browse our website or Instagram page and select the jewellery pieces you’d like to purchase.
  • Add the items to your cart and proceed to checkout by filling in your details.
  • If you prefer, you can also send us screenshots of the items via WhatsApp at 9959026542, and we’ll guide you through the process.

13. Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Stay updated by subscribing to our newsletter or following us on social media.